Onboarding Consultant - Spain & International

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Virtuagym

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Exercise & Nutrition Tracking • Access Control • Memberships Management & Billing • Client Coaching • Mobile Apps

201 - 500

Description

• As Customer Onboarding Consultant, you will be a key player responsible for the growth and development of Virtuagym as well as establishing a strong connection with our customers. • You will add to the process of engaging and motivating our clients to use our software and expanding our customer base every day. • A good start is half the battle, so you make sure that new customers get value from their new software package as quickly as possible. • This makes them successful with the software and with their business. • So they can focus on making their customers healthier and happier. • With your listening ear and enthusiasm you give tailored advice and make sure your customers become Virtuagym fans. • You are responsible for the onboarding of your own portfolio of starting clients. • You advise your clients in the software implementation from A to Z. • Through your service and involvement during consultations with your clients and the careful follow-up of issues, you ensure the highest possible customer satisfaction. • During your conversations, you quickly recognise which issues are important to the customer and you know how to focus on these in order to contribute to retention. • Making our customers successful in the first few months of their lifetime and ensure customers see value in our product as soon as possible. • Providing our customers with a high-quality and well-structured onboarding. • Hosting 1:1 consulting sessions and reaching out proactively to ensure goals are met (in a timely manner).

Requirements

• Prior experience with managing client communication, from call center, hospitality, events; • Strong written and verbal communication skills in English and Spanish (Native). • You easily connect with people; • You feel comfortable working with a lot of freedom and autonomy, ready to take responsibility and are ready to thrive working remotely; • You are a true problem solver with great emphatic skills; • You’re a fast learner and tech savvy; • Strong organization and time management skills and ability to think outside the box.

Benefits

• Remote working from Spain, where you will be working for our office based in Amsterdam, the Netherlands; • 23 paid vacation days per year (based on a full-time contract); • We provide your home office set-up and hardware; • The Virtuagym Health Program: access to video-on-demand workouts and meditation through the VG platform and company-wide health & fitness challenges; • Work from abroad (within Europe) for up to 12 weeks a year with a maximum of 4 consecutive weeks; • Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.