Customer Success Manager - North America

2 days ago

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Virtuagym

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Exercise & Nutrition Tracking • Access Control • Memberships Management & Billing • Client Coaching • Mobile Apps

201 - 500

Description

• As a Customer Success Manager for the NorthAm market, you will be a key player responsible for the success, growth, and development of Virtuagym as well as establishing a strong connection with our customers. • You will add to the process of engaging and motivating our customers to use our software and retain our customer base every day. • You will be proactively engaging with our customer base and analyzing activities to improve the experience, expand their usage, and keep them satisfied with Virtuagym. • Additionally, you will be managing some of our Enterprise customers, ensuring their business goals are met as efficiently and effectively as possible. • Acting as their consultant, you will take a proactive approach to optimize their use of Virtuagym and drive them to success, through regular meetings, bi-yearly business reviews and close collaboration with Product. • Develop a trusted advisor relationship with customers helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. • Manage the onboarding process, training and implementation. • Maintain an in-depth understanding of our product and speak with customers about the most relevant features or functionalities for their specific requirements. • Act as a product champion, driving adoption by being a true expert and advisor. • Proactively engage with your customers to identify expansion opportunities. • Increase renewals and reduce churn by early identification, escalation, and mitigation of risks. • Be the voice of the customers by collecting and managing feedback/requests, NPS improvement, and analyzing reviews.

Requirements

• Prior work experience as a Customer Success Manager, +1 year experience; • Fluent language skills in English, any additional languages are a bonus; • Experience in a SaaS environment, ideally in the fitness branch; • You are a true problem solver with great emphatic skills, who can easily build a trustful relation with our customers; • Affinity with health, fitness, or software is a big plus; • Easy to work with and a get things done mentality.

Benefits

• Remote-friendly: you can work from home in Colombia whenever you like. • Enjoy a twice a week snack box or fruit basket • 21 holidays (on a US based holidays calendar, based on a full-time contract). • A one time working from home allowance. • We provide your home office set-up hardware. • The Virtuagym Health Program: a monthly contribution towards your gym subscription, and a full Virtuagym at Work Premium Access. • Work from abroad for up to 12 weeks a year with a maximum of 4 consecutive weeks in LATAM or even Around the World! • Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp. • Many opportunities for personal and professional growth within the company. • A fun, healthy, and international work environment made up of over 35+ nationalities. • We believe in a flat hierarchy with room to take ownership: your voice will be truly heard. • Organized Virtuagym sports events throughout the year. • Awesome company events such as New Year's dinners, summer outings etc.