Client Success Manager

March 18

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Vital

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Vital is an AI-driven healthcare company that focuses on enhancing patient experiences during hospital and ER visits. Their platform provides personalized guidance to patients, improving outcomes and fostering patient and staff satisfaction. Vital's suite of products, including ERAdvisor, CareAdvisor, and AccessAdvisor, integrates with hospital EHR systems to streamline communication and simplify medical information for patients and their families. By employing AI to predict wait times, explain medical results, and manage patient expectations, Vital aims to transform hospital workflows and patient engagement. Their technology is used by over a million patients annually across 31 health systems, emphasizing user-centered design and high adoption rates. Vital is committed to privacy and security, holding active HITRUST and SOC2 certifications.

Health • EHR • EDIS • HealthTech • AI

51 - 200 employees

Founded 2015

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

💰 $24.7M Series B on 2023-03

📋 Description

• About Vital • Today’s emergency departments and inpatient hospital settings create significant challenges, from crowded waiting rooms and extended wait times to clinician burnout and documentation demands. At Vital, we’re on a mission to transform the hospital experience for patients and providers alike. • Our innovative platform leverages consumer-driven design and artificial intelligence to empower hospitals to make faster, safer, and smarter health care decisions. • With prominent backing and leadership from industry experts Aaron Patzer and Dr. Justin Schrager, we’re scaling a diverse and mission-driven team to bring our solution to more patients nationwide. • As a Client Success Manager, you will oversee the growth, retention, adoption, and outcomes within a defined group of Vital's health care partners. • Reporting to the Director, Client Partnership, you will be the primary contact for health system partners, ensuring their engagement with Vital and delivering value-driven utilization of our software as a service. • This role requires extensive collaboration with stakeholders, from front-line healthcare workers to executives, to promote and expand Vital’s impact.

🎯 Requirements

• Education: Bachelor’s degree required; business, communication, nursing, or public health preferred. • Experience: 5+ years in healthcare customer relationship management, clinical management, emergency or inpatient nursing or similar roles required; leadership experience preferred. • Skills: Strong business acumen and analytical skills, exceptional communication, collaboration, and organizational abilities, proactive, self-motivated, and accountable with a focus on problem-solving, adherence to organizational information security policies and patient privacy regulations.