Director of Client Partnership

22 hours ago

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Vital Data Technology

WebsiteLinkedInAll Job Openings

HEDIS • Care Coordination • Patient Engagement • AI and ML Analytics • HCC Risk Adjustment

51 - 200 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

☁️ SaaS

Description

• The Director, Client Partnership will leverage their experience and deep industry knowledge of health payer Medical Management solutions and act as a trusted advisor and advocate for our client partners. • This role provides the eyes and ears within our client base. • Understanding what success means to our partners, then creating and executing on a plan to deliver on those expectations is central to this role. • It is key to ensure we are delivering on our expectations while managing our clients’ expectations in order to continue to deliver incremental value. • Develop and own the ongoing relationship with existing client partners, becoming a trusted advisor to all levels within the client organization ensuring long-term loyalty and reference-ability. • Gain a deep understanding of the client’s clinical and business landscape, challenges, goals, and objectives; simultaneously identifying areas of opportunity for further collaboration that would drive additional value. • Be an advocate for the client’s needs and ensure you are working closely with the Product Owners and Product Managers, so these needs are appropriately evaluated for prioritization. • Manage the clients’ requests for enhancements and balance the client’s needs while ensuring these requests conform to the Generally Available platform. • Have a deep understanding of the clients’ workflows and how to educate the client to utilize the platforms technology to assist with workflow challenges. • Commit to continuously sharing client input and product ideas gained through interactions within the base and in the marketplace. • Proactively and effectively understanding what our clients mission, vision and business objectives are and how VDT can support those current and long-term objectives. • Manage evolving expectations, needs, and priorities. • Drive cross-functional efforts to resolve issues and/or deliver on client partner needs, goals, objectives. • Is actively involved in platform implementations to be the face Vital Data Technology from a client relationship standpoint, working hand in hand with the project managers and implementation lead. • Maintain a constant pulse on the overall health status of each client partner, ensuring all members of the team are aware of our strengths, weaknesses, opportunities and threats within the account. • Build deep relationships within the client partner's organization. • Clearly articulate who within the account are advocates and detractors and develop plans to turn detractors into advocates. • Unwavering commitment to the overall success of the organization and our client partners.

Requirements

• Bachelor’s Degree in related field; health plan clinical operations experience is a major plus. • 5 years relevant work experience with health payer client facing relationship management role within the Medical Management functions. • Experience with and knowledge of the Quality Improvement functions within a health plan, including working experience with HEDIS data and related operations. • SaaS and start-up experience are a huge plus. • Excellent interpersonal and communication (written and verbal) skills with ability to modify style and approach to interface at all levels. • Ability to understand and articulate the clients’ problems they are trying to solve. • Must be a critical thinker with exceptional problem-solving skills; proactively create ways to drive additional value for our client partners ensuring our value is understood and accepted across the enterprise. • Comfortable creating (not maintaining) processes in a fast-moving dynamic organization. • Willingness and ability to travel, up to 25%.