Customer Care Specialist

June 27

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Vivid Money

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Let your money grow.

201 - 500

Description

• Answering customer’s requests via chat and email, helping and guiding them through the app and providing them with the best user experience in English • Being our customers voice by sharing their feedback and reporting their issues • Collaborating with our different teams and having direct impact to improve our Product • Representing Vivid Money and build a trustful relationship with our customers

Requirements

• Demonstrated expertise in customer support or service, with a preference for experience in the banking or financial services industry and dealing with SMEs • Exceptional problem-solving and decision-making skills • Good observational skills for process and product improvement • Outstanding interpersonal and communication skills, encompassing both verbal and written proficiency in English • Capable of managing multiple tasks and thriving under pressure in a dynamic environment • Comprehensive knowledge of SME banking products, services, and processes. • Capable of working within the CEST time zone, committing to 40 hours per week, distributed as 8 hours per day, excluding a 1-hour lunch break.

Benefits

• Opportunity to participate in the creation of a new and innovative company • Great working atmosphere in a motivated and dynamic team • Opportunities to learn and grow together with the company