Implementation Manager

11 hours ago

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VIVIO, a Public Benefit Corporation

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Better Health Outcomes Matter

Better Specialty Drug Outcomes • Lower Specialty Drug Costs • Drug Outcomes

51 - 200

Description

• Lead the onboarding process for new customers, ensuring a smooth transition from sales to implementation. • Collaborate with customers to understand their specific requirements. • Act as the primary point of contact for clients during the implementation phase, addressing and resolving any issues that may arise. • Create and maintain comprehensive documentation of client configurations, customizations, and implementation processes. • Work closely with cross-functional teams, including sales, product development, and support, to ensure a cohesive and positive client experience. • Develop detailed implementation project plans, including scope, objectives, timelines, and resources. • Lead and coordinate data integration with internal VIVIO teams and vendor partners. • Assign tasks, track progress, and ensure effective collaboration among team members. • Facilitate regular team meetings and provide status updates to stakeholders. • Assist with customer reporting and customer projects post-launch. • Identify project risks and develop mitigation strategies to address potential issues. • Monitor risk factors throughout the project lifecycle and adapt plans as necessary. • Address and resolve project challenges and conflicts promptly. • Oversee the execution of implementation tasks and deliverables to ensure quality and adherence to project plans. • Conduct project reviews and evaluations to assess outcomes and identify areas for improvement. • Facilitate clear, effective communication with internal teams, ensuring alignment with goals and expectations. • Excellent verbal and written communication and interpersonal skills. • Serve as the primary point of contact for project-related communication with external vendor partners and stakeholders. • Manage stakeholder expectations and ensure alignment with project goals. • Prepare and present status updates and documentation throughout implementation.

Requirements

• At least 5 years of experience in the benefits industry (TPA or PBM). • Strong project management skills with the ability to handle multiple clients and projects simultaneously. • Bachelor’s degree in business, Pharmacy, Healthcare Administration, or a related field preferred. • Strong organizational skills and a strong background in process. • Customer-focused mindset with a commitment to delivering high-quality service. • Proven ability to thrive in a high-volume, fast-paced, and evolving team environment. • Strong analytical and problem-solving abilities. • Occasional Travel required. • Experience a strong sense of ownership and confidence in meeting deadlines and maintaining communication. • Exceptional organizational skills with the ability to manage multiple tasks, prioritize effectively, and maintain attention to detail. • Proficiency in Microsoft Office Applications (Word, PowerPoint, Excel, Outlook, Teams, etc.)

Benefits

• Health Benefits • 401K employer match • Stock Options • PTO • The Opportunity to work for a growing and innovative company. • Dynamic and collaborative work environment. • The chance to make a real impact with a Public Benefit Corporation.