VP - Client Success

April 6

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VIVIO, a Public Benefit Corporation

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VIVIO is a Public Benefit Corporation specializing in drug management solutions. The company utilizes data intelligence to provide personalized drug therapies, leveraging clinical trial data and market prices to ensure patients receive the right medication at the right price without unnecessary middlemen or markups. VIVIO offers an alternative to traditional Pharmacy Benefit Manager (PBM) models by providing a transparent and cost-effective approach to drug pricing and management. Their services focus on reducing prescription costs while improving outcomes and maintaining compliance, specifically targeting specialty drugs and broader drug management needs for organizations.

Better Specialty Drug Outcomes • Lower Specialty Drug Costs • Drug Outcomes

51 - 200 employees

⚕️ Healthcare Insurance

💊 Pharmaceuticals

☁️ SaaS

📋 Description

• We are excited to announce an opportunity for a visionary VP of client success to lead our customer success team. • In this pivotal role, you will be entrusted with providing strategic direction, operational leadership, and overall executive guidance for our customer success team. • Your efforts will focus on refining and implementing a comprehensive customer success strategy aimed at enhancing customer satisfaction and improving the scalability of the function. • You will also play a key role in creating a cohesive roadmap in partnership with internal stakeholders, including Clinical, Member Experience, Sales, Tech and Finance. • As an effective VP of Client Success, you will ensure customers have the best possible experience and become enthusiastic advocates for VIVIO. • You will be directly responsible for successful program implementation, including seamless member onboarding and ongoing support with program-level issues and reporting. • Your broad understanding of other healthcare products and services that interface with the VIVIO solution will enable you to provide an exceptional overall experience for VIVIO customers. • VIVIO is committed to maintaining a lean and efficient organization that emphasizes outstanding customer and member experience. • Your ability to think strategically and execute tactically in a fast-moving environment when necessary are both essential for this role.

🎯 Requirements

• Education: Bachelor's degree in business administration, Healthcare Management, or a related field. • MBA or other advanced degree preferred. • 10+ years of experience in a senior Client Success, Account Management or equivalent role. • Demonstrated competence in senior leadership positions, ideally managing cross-functional teams. • PBM (Pharmacy Benefit Management) experience is required. • Demonstrated competence in storytelling and presentation skills, whether in face-to-face or virtual settings to executives with a particular fluency in engaging senior audiences. • Ability to successfully influence multiple stakeholders/constituencies. • Mission-driven, highly motivated to drive impact in healthcare. • Proven ability to use data analytics to drive operational, quality and financial performance. • Unafraid to roll up sleeves, get it done and "lead from the front". • Exceptional verbal and written communication skills • Strong analytic skills • Extreme attention to detail • Strong project management skills • 25% + travel for team meetings and customer visits.

🏖️ Benefits

• Base Salary: $170K-$190K • Annual Bonus eligible • Comprehensive Benefits Package: Medical, Pharmacy, Dental, Vision • Life Insurance • Stock Options • 401(k) with Company Match • PTO