Customer Support Specialist

20 hours ago

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Description

• Serve as the first point of contact for customers, providing timely and professional assistance via phone, email, and live chat. • Address customer inquiries, concerns, and feedback with empathy and efficiency, ensuring a positive resolution to every interaction. • Troubleshoot technical issues and guide customers through product features and functionalities. • Process orders, returns, and refunds accurately and in accordance with company policies and procedures. • Maintain thorough and accurate records of customer interactions and transactions in our CRM system. • Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution. • Continuously identify opportunities for process improvement and contribute to the development of best practices for customer support.

Requirements

• High school diploma or equivalent; bachelor’s degree preferred • Proven experience in customer service or a related field, with a strong track record of delivering exceptional customer experiences • Excellent communication skills, both verbal and written, with the ability to articulate complex concepts in a clear and concise manner • Strong problem-solving skills and the ability to think quickly on your feet • Empathetic and patient demeanor, with a genuine desire to help others • Proficiency in using customer support software and CRM systems • Ability to multitask and prioritize in a fast-paced environment • Positive attitude and willingness to go above and beyond to meet customer needs

Benefits

• Competitive salary and benefits package • Health insurance and retirement savings options • Flexible work schedule and the opportunity to work remotely from anywhere in the world • Ongoing training and professional development opportunities to enhance your skills and advance your career • Supportive team environment where your contributions are valued and recognized