Senior Manager - IT Asset and CMDB

March 19

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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Vonage

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Vonage is a global leader in communications services, offering a robust suite of tools including Communications APIs, Unified Communications, and Contact Centers solutions. The company empowers businesses to reach and engage customers across various channels such as messaging, voice, and video, facilitating superior customer experiences. Vonage integrates advanced technologies like AI and automation to enhance operational efficiency and customer satisfaction, supporting industries ranging from healthcare to retail with tailored communications solutions. As a testament to its capabilities, Vonage is consistently recognized as a leader in Communications Platform as a Service (CPaaS).

UCaaS • CPaaS • CCaaS • Cloud Communications • Unified Communications

1001 - 5000 employees

Founded 2001

📡 Telecommunications

☁️ SaaS

🤖 Artificial Intelligence

💰 $225M Post-IPO Debt on 2014-08

📋 Description

• Oversee the overall management and accuracy of a Configuration Management Database (CMDB), ensuring data quality, defining data models, establishing processes for data entry and updates, collaborating with stakeholders to gather necessary information, and monitoring compliance with CMDB standards to maintain a reliable and up-to-date view of the IT infrastructure. • Implement and maintain discovery, providing governance to ensure data completeness and accuracy. • Design and maintain the CMDB data model, including CI relationships. • Develop and document processes for data entry, updates, and retirement. • Review and approve updates to CMDB attributes and classifications. • Monitor and review data inconsistencies and remediate as needed. • Develop IT asset lifecycle management policies and standards to be adhered to across the organization by asset owners. • Implement processes for governance for adherence to standards and policies by asset owners. • Develop metrics and key performance indicators (KPI) to track and report on asset management inventory and lifecycle. • Accountable for creating and maintaining the consolidated asset inventory. • Exhibit strong communication, collaboration and conflict management skills to establish and maintain relationships with IT, business functions, customers, and 3rd parties.

🎯 Requirements

• Broad technical knowledge across multiple IT platforms and processes • Experience performing data analysis in support of ITAM and CMDB • Experience leading global teams • Ability to educate, follow up, and influence stakeholders to ensure compliance with standards and policies • Strong interpersonal and communication skills

🏖️ Benefits

• Unlimited discretionary time off • Tuition reimbursement