Sr. Customer Operations Specialist - Public Sector

October 18

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Voya Financial

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Retirement • Investments • Insurance

5001 - 10000

Description

• The COS responds to customer product inquiries via telephone or in written internet-based email or chat sessions. • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. • Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. • Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action. • Documents customer information and recurring technical issues to support product quality programs and product development.

Requirements

• 5+ years of experience in customer service and/or technical support roles. • Strong proficiency in Salesforce, Microsoft Excel, HTML, basic SQL, or report creation experience desired. • Self-motivated and can complete responsibilities with minimal oversight. • H.S. diploma/GED required. • B.S. or B.A. degree highly preferred. • 7+ years’ experience in data analysis, account management, or technical customer support-related roles.

Benefits

• Health, dental, vision and life insurance plans • 401(k) Savings plan – with generous company matching contributions (up to 6%) • Voya Retirement Plan – employer paid cash balance retirement plan (4%) • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. • Paid volunteer time — 40 hours per calendar year