Customer Operations Specialist - Public Sector

November 9, 2024

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Voya Financial

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Voya Financial is a leading financial services company that provides a wide range of retirement, investment, and insurance products to help individuals, families, and institutions plan, invest, and protect their future. With a focus on retirement savings and workplace benefits, Voya connects benefits and savings to simplify financial experiences and enhance financial security. The company is committed to making a positive difference by serving others through its unique culture, and has been recognized for its values and customer-centric approach. Voya also engages in initiatives like the Voya Behavioral Finance Institute for Innovation to further its mission of transforming financial care in the workplace.

Retirement • Investments • Insurance

5001 - 10000 employees

Founded 1998

💸 Finance

📋 Description

• The Customer Operations Specialist (COS) associate is responsible for responding to customer product inquiries and resolving customer concerns raised during installation, operation, maintenance, or product application/compatibility matters. • The COS troubleshoots problems with malfunctioning software applications and recommends corrective action and documents customer information and recurring technical issues to support product quality programs and product development. • A candidate for this role should be a highly accomplished professional with broad expertise, unique knowledge, and specialized skills; they should have influence on peers within the team and lead by example. • Additionally, this role requires strong interpersonal skills and technical product knowledge/expertise are critical to daily customer-centric activities.

🎯 Requirements

• 3-5 years’ experience in data analysis, account management, or technical customer support-related roles. • Related Industry knowledge and experience required: Health Insurance, Benefits Administration, SaaS, Healthcare. • Strong proficiency in Salesforce, Microsoft Excel, HTML, basic SQL, or report creation experience desired. • Self-motivated and can complete responsibilities with minimal oversight. • Very comfortable completing basic tasks however may seek guidance on more difficult situations; continuing to build their knowledge to become a subject matter expert. • H.S. diploma/GED required. • B.S. or B.A. degree highly preferred.

🏖️ Benefits

• Health, dental, vision and life insurance plans • 401(k) Savings plan – with generous company matching contributions (up to 6%) • Voya Retirement Plan – employer paid cash balance retirement plan (4%) • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. • Paid volunteer time — 40 hours per calendar year