Service Operations Manager

2 days ago

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Langate Software

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Software Development • Web Development • Mobile Development • DevOps and Cloud Automation • iPhone

51 - 200

Description

• Lead and manage the service team • Build and optimize service operations processes • Facilitate weekly service team and daily stand-up meetings • Develop project plans and manage resource allocation • Handle change orders and direct service change requests • Ensure adherence to service desk processes • Monitor and achieve service level objectives • Maintain communication with third-party vendors • Conduct technology alignment reviews

Requirements

• Excellent English communication skills • Strong technical background within Microsoft 365 and Azure Ecosystem • Proven leadership in service delivery management • Excellent communication and team management skills • Knowledge of current technology trends • Minimum of 5+ years working in IT MSP or similar IT Service Desk team • Minimum of 5+ years as Infrastructure IT Engineer (T2 or T3) or Team Lead • Minimum of 3+ years in IT Project Management • 1 or more of the following certifications or similar ITIL CAPM PMP Project + M365 or Azure Fundamentals

Benefits

• Remote Work • Certifications and Training Program • Unlimited Time Off