Manager - Regional Field Operations

5 days ago

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VSP Vision Care

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Vision Benefits • Eye Health Management • Charity Care and Community Outreach • Health-Focused Vision Care • Government Market Solutions

1001 - 5000 employees

Founded 1955

⚕️ Healthcare Insurance

🛒 Retail

Description

• Responsible for overseeing multi-unit optometric practices and coordinating all aspects of the practice’s day-to-day business operations. • Provide day-to-day management and resources to assigned Ventures practices, including the development of goals to drive revenue, supported by a positive and productive patient-centric approach to service and care that ensures premier customer service, customer retention, as well as outstanding doctor satisfaction and retention • Ensure that practices in their region are delivering customer service that exceeds patient expectations; develop strategies and enhancements to service delivery that drive patient loyalty • Manage the business operations of assigned Ventures practices and be accountable for their financial and operational successes • Implement and enhance process improvement initiatives that provide greater efficiency across assigned Ventures' practice operations • Convey a patient-centric approach to service and care by driving performance through coaching others, role-playing, and providing continuous training and support to ensure excellence in patient service and satisfaction • Lead, manage, and coordinate the scheduling of implementation efforts for new Ventures practices to include post-closing integration activities, projects/initiatives, marketing initiatives, and frame board management • Build a partnership and acts as a liaison between direct reports and Doctor, other VSP lines of business, and VSP shares services • Manage the development of thorough and scalable documentation of training for new employees and onboarding of team members and doctors • Build a culture of accountability so that all teams demonstrate appropriate in-office behaviors that drive both KPI performance and long-term patient loyalty • Gains needed support from key stakeholders to lead and manage changes to successfully integrate Ventures practices

Requirements

• Bachelor’s degree in a related field or equivalent experience • Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work, and managing the performance of direct reports • Rely on extensive experience and judgment to plan and accomplish goals • Proven ability to navigate complex situations through the organizational landscape and with multiple stakeholders • Strong leadership skills to coordinate and motivate teams, management, and doctors • Adept at financial management to administer budgets across multiple projects and ensure the program meets its requirements for return on investment, timing, and budget • Proven ability to successfully manage risks/issues at multiple practices • Ability to elicit cooperation from Senior Management and other departments • Demonstrated ability to be a decision-maker showing balanced consideration of business issues • Excellent written and verbal communication skills and analytical skills • Strong business aptitude and problem-solving skills • Strategic skills to support envisioning work, program planning, and forecasting • Willing to travel as required (estimate 70%)