Customer Success Manager

October 17

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WalkMe™

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SaaS Solutions • User Experience • Customer Support • Online Training • Customer Experience

1001 - 5000 employees

Founded 2011

☁️ SaaS

🏢 Enterprise

⚡ Productivity

💰 $90M Series G on 2019-12

Description

• WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. • As a Customer Success Manager, you will be a trusted advisor to a portfolio of up to 10 Fortune 1000 WalkMe customers managing a book of up to $4M in annual revenue, helping them achieve maximum value from the WalkMe platform. • You will understand your clients' digital adoption goals and recommend solutions to help them get the most out of our product and exceed their goals. • You will report to the Director of Customer Success.

Requirements

• 5+ years of customer advocacy and engagement experience in Enterprise SaaS customer success, account management, or post-sales relationship management working with Fortune 1000 companies and their executives. • Experience managing a quarterly retention and growth quota. • You've maintained a book of Enterprise customer accounts (4000+ Employees). • Increase customer satisfaction, adoption, and retention applying to a technical product. • High competency in sales discovery methodologies and an ability to run Return on Investment discussions and have some experience in an enterprise solution sales environment, having partnered with account executives to develop and close sales opportunities.

Benefits

• Comprehensive Health Care Coverage for our Employees and Families • 401(k) program with company matching (up to $5,000) • Vacation policy to encourage a healthy work-life balance • Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively • Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community • Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering • WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!