WATI
WATI is a company that provides a communication platform leveraging the WhatsApp Business API to enhance marketing, sales, service, and customer support automation. By integrating various functionalities such as chatbots and analytics, WATI assists businesses in scaling customer interactions efficiently. Its services include managing conversations, providing personalized content, and connecting businesses with their audience through WhatsApp, Facebook, and Instagram, making it a robust solution for companies aiming to improve customer engagement and operational efficiency across digital channels.
Messaging • Communication • Customer Support • Chatbot • WhatsApp API
Scaled Customer Success Manager - Sr. CSM
March 11
WATI
WATI is a company that provides a communication platform leveraging the WhatsApp Business API to enhance marketing, sales, service, and customer support automation. By integrating various functionalities such as chatbots and analytics, WATI assists businesses in scaling customer interactions efficiently. Its services include managing conversations, providing personalized content, and connecting businesses with their audience through WhatsApp, Facebook, and Instagram, making it a robust solution for companies aiming to improve customer engagement and operational efficiency across digital channels.
Messaging • Communication • Customer Support • Chatbot • WhatsApp API
📋 Description
• Wati is a rapidly growing CPaaS that offers innovative business messaging solutions for SMBs and enterprises. • The Scaled CSM will manage a large portfolio of SMB customers, leveraging automation and data-driven insights. • This role focuses on maximizing product adoption, reducing churn, and fostering loyalty through efficient processes. • Key responsibilities include segmenting accounts, delivering self-service resources, and identifying upsell opportunities. • Success metrics include portfolio net revenue retention, core feature adoption, and launching new scalable initiatives.
🎯 Requirements
• Experience: 5-7 years in customer success, account management, or SaaS, with a focus on high-volume/tech-touch models. • Technical Aptitude: Proficiency in CRM systems (HubSpot, Vitally), analytics tools (Looker, Heap), and collaboration software (Intercom). • Analytical Mindset: Ability to interpret data (usage metrics, churn drivers) and prioritize actions. • Product Knowledge: Familiarity with WhatsApp Business API, chatbots, or omni channel platforms (preferred). • Adaptability: Thrives in fast-paced environments with a bias for automation and process efficiency.
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