Senior Solution Architect

20 hours ago

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Wazo

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Description

• As a Senior Solution Architect in North America, you will support customers with tailored technical, product, and architectural guidance, best practices and solutioning. • Participate in deep architectural discussions and design exercises to create reference architectures and solutions built on Wazo platform; • Helps customers to build their own value proposition on top of Wazo platform; • Manage deployments during the implementation phase to make sure customer’s satisfaction is at its best; • Build deep relationships with senior technical individuals; • Help to educate clients on best practices for using Wazo’s platform; • Provide valuable feedback to the Product and Support team to continuously improve products and customer experience.

Requirements

• 8+ years of technical solutions for customers preferably in telecommunications or Unified Communication companies industries. • Experience at the following software editors is a real plus: biCom, Sangoma, CoreDial Phone System, Crexendo (ex Netsapiens), RingLogix, LogMeIn GoToConnect, Shoretel • Demonstrated success in Customer Success, Customer Support or Professional Services function for a product/SaaS company with enterprise customers; • Both fluent in English and French; • Bachelor’s level degree in Computer Science or an engineering, mathematics, or another quantitative field; • Ability to travel as needed (incl. abroad)

Benefits

• Healthcare Insurance and Leave • Short and Long Term Disability Insurance • Life and Accidental Death & Dismemberment Insurance • Retirement Savings Plan • 4 weeks of vacations & 5 sick leave days • Virtual onboarding, Hackathon on a global basis! • Fun culture with a big opportunity to make an impact on our growing global team