Bilingual Licensed Health Insurance Agent - Mandarin/Cantonese

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Everise

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Healthcare • Business Process Outsourcing • Customer Service • Customer Experience

10,000+

Description

• Answer inbound calls from individuals who are interested in learning more about our Healthcare programs • Actively listen to their needs and develop the best solution to fit their physical, financial and emotional needs • Educate our members on their options and how these changes can improve their lives and their health • Maintain the highest level of service by meeting and exceeding quality standards on every call • Ability to connect and empathize with people in such a way that your ultimate desire is to help them find solutions to their struggles • Ability to actively listen and recognize areas that need further examination, so that you can provide the best possible solution • Ability to multi-task so that you can access all of the necessary information to provide an accurate and detailed recommendation • Ability to clearly explain the solution you have customized for the member so that they fully understand their coverage and costs • Ability to close the sale • Once you have developed the ultimate solution, that meets all of your member’s needs, finish the call by closing the sale and getting them enrolled

Requirements

• Trilingual (Mandarin/Cantonese/English) required • Licensed to sell Health Insurance in your current state of residence • Strong detail orientation and excellent communication/listening skills • Strong computer skills that help you to efficiently maneuver through multiple applications simultaneously • Assessments will be required • Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens • Strong decision making and analytical abilities • Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime • Highly developed sense of integrity and commitment to customer satisfaction • Minimum of 6 months experience in a work environment where you are developing and/or closing sales • High school diploma or GED is required • Authorized to work in the United States