Tech Customer Support Agent
July 16
Description
• Respond to customer queries concerning software and hardware in a timely manner, on Zendesk (ticketing system) • Handling customer technical support cases through Discord (community management system) • Diagnosing and troubleshooting by using internal tools to performing data analysis • Knowing when it’s time to ask for help from a subject matter expert and collaborating with all internal departments • Manage and contribute content in our Help Center portal • Work with our development teams to evolve the internal tools • Help in the development of automated tools such as bot agents
Requirements
• Proven work experience as a tech and/or customer support agent preferably in a hardware company • Developing a solid knowledge of the product and issues that commonly arise • Ability to constantly analyze different situations and finding solutions to problems • Compassionate listener • Maintaining composure and a positive attitude during difficult situations • Excellent verbal communication skills • Excellent English writing skills • Hands on experience with technology preferably in embedded development • Ability to solve technical problems and tinker with hardware and software • Degree in a technology, communications or relevant field • Knowledge of blockchain, IoT or weather sensing related technologies • Don't check all of the boxes? No worries. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes we would be more than happy to review your application.
Benefits
• Token allocation incentive plan based on seniority & role. • Company health care plan (if located in Greece). • Extra 4 vacation days annually, based on contract commencement date. • Sick Leave: one week per year of paid leave, starting at 6 months from employment date. • Professional and personal development annual plan. • Remote working scheme & flexible hours based on position. • Company-issued equipment of your choice. • Additional 500€ of company-issued equipment of your choice (screen, and other peripherals). • A vibrant, collaborative international working environment where innovation is encouraged. • Competitive compensation and opportunities for growth and development. • We are part of Protocol Labs Network and Consensys offering hands-on training courses on Web3 & Crypto technologies. • Be part of an agile team, brainstorming to solve challenging and unique business problems. • Free weather station device upon arrival: so we can all be weather gurus. • Finest specialty coffee for free, healthy and not so healthy snacks. • Team building activities, conferences all over the world and outings.
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