Customer Service Representative

4 days ago

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Webgility, Inc.

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data automation • QuickBooks integration • online store integration • inventory management • accounting automation

51 - 200

💰 $6.4M Series A on 2017-09

Description

• Assist customers with inquiries and resolve issues. • Ensure a positive experience with our products and services. • Act as the single-point-of-contact to customers for processing repair orders. • Maintain accurate records of all internal and external interactions. • Support Customer Order Management departmental goals. • Respond promptly to customer inquiries via phone, email, or chat. • Identify opportunities for upselling or cross-selling products based on customer needs.

Requirements

• Proven experience in a customer service role is preferred. • Strong verbal and written communication skills. • Proficiency in computer systems and software applications relevant to customer service operations. • Ability to analyze information effectively and provide solutions. • Excellent organizational skills with attention to detail. • A positive attitude and the ability to work well under pressure in a fast-paced environment. • Bilingual or multilingual skills (Spanish and English) are a significant advantage.

Benefits

• 401(k) • 401(k) matching • Dental insurance • Flexible schedule • Health insurance • Paid time off • Vision insurance