Customer Support Specialist

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ExactCare

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Chronic Care Pharmacy-at-Home • Medication Management for High-Risk Patients • Medication Therapy Management • Gaps in Care • STAR Ratings Adherence Improvement

501 - 1000

💰 Private Equity Round on 2016-03

Description

• The Customer Service Coordinator will bridge the service gap needed to provide service support to PACE clients and their participants in facilities along with the network pharmacies servicing them. • Provides enrollment support for new PACE enrollees. • Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside. • Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place. • Provides help desk support to network pharmacies. • Education PACE staff regarding CK and network pharmacy processes for facility participants. • Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations. • Coordinates and sets up couriers to ensure timely medication delivery. • Makes outgoing calls to ensure the participants have received their delivery.

Requirements

• HS diploma required. • Minimum of 1 year customer service experience preferably in a healthcare setting. • Ability to communicate effectively and professionally through written, verbal, and interpersonal skills as applied when interacting with employees, clients, or agency representatives; successfully conveying and exchanging information in a positive manner. • Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software. • Must have a strong patient centered focus. • Excellent communication skills, especially via phone. • Excellent interpersonal and relationship building skills. • Understanding of clinical terms and impacts. • Able to multi-task and handle multiple priorities without sacrificing quality. • Detail oriented and organized. • Reliable. • Efficient.