Customer Service Representative - Member Services

4 hours ago

🇺🇸 United States – Remote

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+3 more states

🌵 Arizona – Remote ⛰️ Colorado – Remote 🥔 Idaho – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $17 - $35 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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CVS Health

WebsiteLinkedInAll Job Openings

Retail • Pharmacy Benefits Management • Health Insurance • Health Care • Pharmacy

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Description

• Responds to customer inquiries via phone, email, or chat. • Assists with technical or product-related issues. • Helps process customer orders and track shipments. • Instructs customers on product usage. • Maintains records of customer interactions. • Identifies inefficiencies and implements solutions. • Escalates issues to management when necessary. • Assists new employees with guidance and training. • Contributes to onboarding and training programs.

Requirements

• High school diploma or equivalent required. • 0-1 year prior relevant work experience; Call center preferred. • Knowledge of Department of Child Safety preferred. • Certified Patient Care Representative (CPCR) preferred. • Working knowledge of problem solving and decision-making skills.

Benefits

• Full range of medical, dental, and vision benefits. • 401(k) retirement savings plan. • Employee Stock Purchase Plan available. • Fully-paid term life insurance plan. • Short-term and long-term disability benefits. • Well-being programs. • Education assistance. • Free development courses. • CVS store discount. • Paid Time Off (PTO) and paid holidays.