Goldschmitt and Associates (G&A)
Custom Computer Programming and Systems Design • Management Consulting and Business Support Services • Custom Training Development and Delivery
201 - 500 employees
🤝 B2B
Customer Service Supervisor
7 hours ago
Goldschmitt and Associates (G&A)
Custom Computer Programming and Systems Design • Management Consulting and Business Support Services • Custom Training Development and Delivery
201 - 500 employees
🤝 B2B
Description
• Ensure effective day-to-day supervision and leadership of Customer Service Representatives (CSRs) • Ensure a positive work environment by the reinforcement of the values, mission, and vision of the organization • Use sound judgment for appropriate resolution or escalation • Ensure policies and Standard Operating Procedures are followed • Ensure individual CSR and team KPI and productivity standards are met • Ensure delivery of daily and weekly coaching, development, and feedback to CSRs
Requirements
• Possess at least 6 months of related experience • Possess a Bachelor's degree • Possess at least one year of prior supervisory experience in a professional business environment, or contact center
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