Customer Service Advocate II

4 days ago

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Centene Corporation

WebsiteLinkedInAll Job Openings

Contracting • Network Development • Managed Care

10,000+ employees

Founded 1984

⚕️ Healthcare Insurance

🤝 Non-profit

🌍 Social Impact

Description

•Delivers education and information to members and/or providers on behalf of the customer service team. •Facilitates the reach outs via outbound calls to provide providers with timely, accurate, and personalized support. •Escalates calls in the event providers are unable to deliver solutions. •Serves as the front-line support on various member and/or provider inquiries. •Assists with sharing product awareness campaigns, policy changes, and directory audits. •Maintains performance and quality standards based on established contact center metrics. •Documents information including demographics and communications for quality and performance tracking. •Remains up-to-date and adheres to quality standards, regulation, and policies.

Requirements

•Requires a High School diploma or GED. •Requires 1 – 2 years of related experience. •May require vocational or technical education in addition to prior work experience. •Experience in a contact center environment preferred.

Benefits

•competitive pay •health insurance •401K and stock purchase plans •tuition reimbursement •paid time off plus holidays •flexible approach to work with remote, hybrid, field or office work schedules