Client Support Specialist

8 hours ago

🇺🇸 United States – Remote

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

+2 more states

🏖️ New Jersey – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote

💵 $64k - $81k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Ticketmaster

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1976

🛍️ eCommerce

⚽ Sports

Description

• Deliver client support for Ticketmaster products. • Maintain relationships with clients, ensuring their needs are met. • Train clients and provide operational support. • Use troubleshooting techniques for problem resolution. • Support event programming and product updates.

Requirements

• H.S. diploma or equivalent. • BA/BS degree is preferred • 1+ years of experience with the Ticketmaster System and/or various ticketing system • Overall awareness of the entertainment and sports business is important • Box Office experience is a plus • Knowledge of how TM departments impact on one another, and on outside clients is a plus • Knowledge of Presence, AccessManager, REPGEN, and the Event Base product suite is preferred • Archtics experience is preferred • Strong Microsoft Word, Powerpoint and Excel skills • Service oriented, with strong organizational and communication skills. • Able to successfully handle multiple priorities

Benefits

• Inclusive working environment • Opportunities for professional development • Work-life balance support • Encouragement to bring your whole self to work • Commitment to diversity and inclusion