Customer Service Representative

7 hours ago

🇺🇸 United States – Remote

🎸 Tennessee – Remote

Although this job is listed in Tennessee, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Goldschmitt and Associates (G&A)

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Custom Computer Programming and Systems Design • Management Consulting and Business Support Services • Custom Training Development and Delivery

201 - 500 employees

🤝 B2B

Description

• Goldschmitt and Associates is seeking Customer Service Representatives for a remote position. • Employees must be fully available to successfully complete a remote paid training curriculum, which can extend up to 5-6 weeks. • Customer Service Representatives will provide efficient and accurate servicing of student loan inquiries, perform account updates, and help counsel the customer to establish personalized repayment plans. • Ensure the highest levels of privacy and security to protect the client, their customers, and business partners while providing exceptional customer service.

Requirements

• Must possess a friendly and professional speaking voice and patient demeanor. • Outstanding attendance and punctuality • Ability to provide excellent customer service. • Strong verbal and written communication skills • Excellent time management and multi-tasking skills • Strong computer skills (basic troubleshooting, fast and accurate typing, and using web browsers) • To qualify, an applicant must pass an online customer service assessment test • Must possess reliable high-speed internet using a hard-wired ethernet connection • Must possess reliable transportation, to a CRI facility, throughout the course of employment

Benefits

• 401(k) with immediate vesting • Paid Sick Leave • At least 11 Paid Federal Holidays (Dependent upon County Wage Determination) • Tuition Reimbursement • Medical Insurance, including Vision and Dental Insurance • Employer-Paid Short-Term and Long-Term Disability • Employer Paid Life Insurance • Supplemental Life Insurance • FSA/HSA Programs • Commuter Benefits Program • Adoption Assistance Program • Employee Assistance Program (EAP) • Caregiver Support Program • Health Advocacy Program • Financial Wellbeing Support