Managing Director - Interlink Operations, Implementation & Administration

2 hours ago

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Webster Bank

WebsiteLinkedInAll Job Openings

Commercial Banking • HSA Bank • Consumer Bank • Small Business • Asset Based Lending

1001 - 5000

Description

• Manage all client related implementations including interLINK broker dealer and banks. • Ensure projects are run according to schedule, weekly calls are held and regular client updates provided as we move towards project completion in the established timeframe. • Put in place best practices for project management. • Oversee and manage the interLINK operations team. • Establish clear SLA’s for both internal deliverables as well as inbound client requests. • Establish clear responsibility matrix that captures all functional responsibilities across each team. • Ensure all daily tasks completed within established SLA’s. • Develop a workflow management system for internal requests and client requests. • Create monthly dashboard reporting tool for senior management that highlights requests/remediation steps taken/SLA adherence. • Develop and implement organizational process improvements for operations, administrative support and project management. • Oversee day to day allocation of customer deposits, ensuring Webster Bank receives preferred treatment for all programs. • Oversee bank onboarding – Manage the addition of new depository banks and revisions to existing depository banks. • Implement best practices across each functional area. • Mentor interLINK team members as needed. • Provide no less than weekly updates to Sr. MD of Group with escalation of critical items as needed.

Requirements

• Four-year undergraduate degree • 10+ years of business experience and product knowledge • 10+ years of relatable client facing experience • Understanding of cash management space including operational best practices • Experience in project management • Excellent detail-oriented skills • Ability for process re engineering/process improvements • Ability to multitask in fast-paced environment • Advanced Excel and Microsoft suite skills • Previous cash management experience a plus