Director, Vendor Operations
November 5
Description
• Datavant is a data platform company for healthcare whose products and solutions enable organizations to move and connect data securely. • The Vendor Operations Director oversees the entire vendor operations retrieval method process from start to finish. • Drive retrieval operations key performance indicators to achieve best in class quality and performance. • Analyze retrieval key performance indicators; including retrieval volumes, staff productivity and resource allocation to ensure forecasting, staffing, and scheduling plans meet business goals and objectives. • Collaborate with Business Intelligence, Development, and Director on system enhancements • Own vendor relationships, vendor success KPI’s and contracting SLA’s • Participate and present data during weekly meetings with the Operations Leadership Team to discuss trends, projections, and to create a plan of action to meet contact center metrics. • Partner with Product/Engineering to drive Automation and Digitization of HIH Processes to reduce/eliminate manual process friction and enable more consistent processes.
Requirements
• Bachelor’s Degree in a related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered. • Experienced with Provider record retrieval processes • Strong decisive insight, organization, attention to detail, and problem-solving skills in a team environment • Ability to train and develop team members • Strong interpersonal skills and a collaborative management style • Ability to prioritize, multi-task and adapt to a fast-paced team-oriented environment Sound judgment in decision making ability • Flexibility with working hours, which may include hours outside of normal scheduled work hours and travel up to 15% • Ability to provide a motivating environment for team. • Expertise in conducting and communicating the results of data analysis • Change champion who identifies innovative solutions and drives results • Results and quality-oriented with the ability to effectively gather, interpret and evaluate information. • Strong analytical skills needed to prepare and analyze data to drive KPIs and • Experience working in the healthcare insurance / risk adjustment industry or healthcare/health IT industry
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