Client Services Analyst

November 6

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Fleet payments • Heathcare payments • Travel payments • Virtual payments • Corporate payment solutions

5001 - 10000

💰 $310M Post-IPO Debt on 2020-06

Description

• Analyze electronic files – client imports, carrier exports, carrier discrepancy reports, payroll exports and deduction files. • Post and analyze imported and exported files. • Follow processing procedures and schedule to complete daily tasks. • Complete all processes (including Audits & Discrepancy Reports) timely and resolve them in project tracking tool. • Respond to and complete call center escalations timely (urgent updates). • Complete review of premium reconciliation for all applicable clients. • Complete Dependent Age Outs and Evidence of Insurability Approvals if assigned to client. • Respond to project management tool on any open items. • Regularly analyze internal system data and correct any errors or discrepancies and errors as found. • Process payroll exports to be performed with accuracy and in a timely manner. • Communicates directly with insurance carriers to make updates and keep eligibility in sync. • Works daily on client service questions/issues and responsible for following up with the correct answers to the client, participant or team. • Trouble shoots any errors on the files as well as enrolling and/or terminating participant’s eligibility at each carrier. • Ability to interface professionally with clients and carriers phone and email. • Responsible for documenting and updating client processing procedures and documentation. • Assist with Annual Enrollment testing as necessary. • Reviews Audit results and correct any accounts that are identified by the audits. • Identify issues and communicate/escalate to the appropriate party.

Requirements

• Bachelor's Degree preferred • Health and Wellness Benefit Administration • Proficient in Microsoft Excel

Benefits

• health, dental and vision insurances • retirement savings plan • paid time off • health savings account • flexible spending accounts • life insurance • disability insurance • tuition reimbursement • and more.