Operations Specialist - OTR Fleet

2 days ago

Apply Now

Receive Emails with Similar Jobs

WEX

WebsiteLinkedInAll Job Openings

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

Fleet payments • Heathcare payments • Travel payments • Virtual payments • Corporate payment solutions

5001 - 10000 employees

Founded 1983

🚗 Transport

💸 Finance

💳 Fintech

💰 $310M Post-IPO Debt on 2020-06

📋 Description

• Responsible for administration of exception checks and dispute claims • Answers inbound correspondence from customers and merchants • Administration of check voids and reissues • Compliance with all internal procedures, guidelines, and policies • Outbound phone calls to customers and merchants as needed • Daily reconciliation of suspected check discrepancies • Review and reconcile ACH/ATM returns • Administer corrections as needed • Success is measured through resolution time, accuracy, and client satisfaction • Contribute to the team's ability to achieve service level objectives

🎯 Requirements

• High School Degree or equivalent combination of education and experience • 2+ years related experience in a customer service role • Computer proficiency and experience with spreadsheets and word documents • Ability to work well within a team and communicate effectively • Ability to maintain working knowledge of all programs, practices, and procedures • Ability to adhere to schedule and conform to attendance policies • Must successfully pass a background investigation • Positive, professional attitude and phone etiquette • Proven problem-solving skills • Solution orientation • Ability to effectively and calmly operate within a complex and changing environment • Ability to handle multiple tasks and priorities in a fast-paced, goal oriented environment • Ability to effectively navigate through multiple computer systems and platforms • Detail oriented • Willingness to work a flexible schedule when needed, including overtime, evenings, and/or weekend

🏖️ Benefits

• health, dental and vision insurances • retirement savings plan • paid time off • health savings account • flexible spending accounts • life insurance • disability insurance • tuition reimbursement • and more