Customer Success Manager

Yesterday

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Logo of Whip Around

Whip Around

SaaS β€’ Transport β€’ Software β€’ DVIR β€’ DOT Compliance

51 - 200 employees

Founded 2016

πŸš— Transport

☁️ SaaS

πŸ“‹ Compliance

πŸ’° $14M Series B on 2021-12

Description

β€’ Whip Around is a growing SaaS scale up and emerging leader in the fleet technology arena. β€’ The product helps fleet operators easily manage the maintenance and inspections of their vehicles. β€’ Team culture is at the heart of our success, and we encourage everyone to bring their best selves to work every day. β€’ Customer Success Managers play a critical role in maintaining the health, growth, and success of our customer base. β€’ Their sole responsibility is to ensure they leverage Whip Around to optimize their business through adoption, growth, and retention. β€’ Knowing when to build a report and when to talk business comes naturally.

Requirements

β€’ Strong phone presence, be comfortable communicating over zoom, phone and email β€’ Be comfortable speaking with various customer personas (e.g. product users, decision makers, executives as needed) and engaging with humans daily β€’ Passion for technology and for being a part of a fast-growing SaaS company β€’ Be curious with our customers. Learn about their businesses and their challenges β€’ A willingness to learn and embrace new ideas β€’ Bias for action β€’ 3-5 years experience in Customer Success β€’ Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Tech Support) β€’ Experience in B2B SaaS β€’ Some experience using Salesforce, Gainsight, Video Conferencing, Slack, email and word processing tools β€’ Understanding of the Fleet Industry preferred

Benefits

β€’ Unlimited PTO: Never worry about running out of leave again - use your paid time however you wish! β€’ Subsidized Healthcare: We offer a range of generously subsidized healthcare plans to suit you and your loved ones. β€’ Retirement Support: We offer 401(k) matching to support retirement. β€’ Family-Friendly: We offer a paid parental leave and additional support for primary and non-primary caregivers. β€’ Birthday Leave: We believe no one should have to work on their birthday. β€’ Growth & Development: We support all members of our team with professional development plans, with the opportunity to participate in extra learning to grow their skills and careers. β€’ Team Fun: We host regular team lunches, happy hours, events and get togethers for our teams to come together and celebrate with each other.

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