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β’ Whip Around is a growing SaaS scale up and emerging leader in the fleet technology arena. β’ The product helps fleet operators easily manage the maintenance and inspections of their vehicles. β’ Team culture is at the heart of our success, and we encourage everyone to bring their best selves to work every day. β’ Customer Success Managers play a critical role in maintaining the health, growth, and success of our customer base. β’ Their sole responsibility is to ensure they leverage Whip Around to optimize their business through adoption, growth, and retention. β’ Knowing when to build a report and when to talk business comes naturally.
β’ Strong phone presence, be comfortable communicating over zoom, phone and email β’ Be comfortable speaking with various customer personas (e.g. product users, decision makers, executives as needed) and engaging with humans daily β’ Passion for technology and for being a part of a fast-growing SaaS company β’ Be curious with our customers. Learn about their businesses and their challenges β’ A willingness to learn and embrace new ideas β’ Bias for action β’ 3-5 years experience in Customer Success β’ Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Tech Support) β’ Experience in B2B SaaS β’ Some experience using Salesforce, Gainsight, Video Conferencing, Slack, email and word processing tools β’ Understanding of the Fleet Industry preferred
β’ Unlimited PTO: Never worry about running out of leave again - use your paid time however you wish! β’ Subsidized Healthcare: We offer a range of generously subsidized healthcare plans to suit you and your loved ones. β’ Retirement Support: We offer 401(k) matching to support retirement. β’ Family-Friendly: We offer a paid parental leave and additional support for primary and non-primary caregivers. β’ Birthday Leave: We believe no one should have to work on their birthday. β’ Growth & Development: We support all members of our team with professional development plans, with the opportunity to participate in extra learning to grow their skills and careers. β’ Team Fun: We host regular team lunches, happy hours, events and get togethers for our teams to come together and celebrate with each other.
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