Manager - Customer Success - Enterprise

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ServiceTitan

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SaaS • Mobile • FinTech

1001 - 5000

Description

• Support and lead ServiceTitan’s Enterprise Customer Success team • Build a strong team environment • Empower team engagement and alignment through weekly 1:1s • Establish the strategy, quarterly plans and goals for the Enterprise team • Track, measure and report on the value you bring to ServiceTitan

Requirements

• 3+ years Customer Success Management experience • Relevant work experience in SaaS account, Customer Success Management or a related field in software and technology (experience in the Home Services industry a plus!) • Proven leadership skills; track record of motivating others and maintaining high team morale • Excellent emotional intelligence, patience and active listening skills • Deep understanding of what constitutes great customer service, including specific techniques • Exceptional project management and organizational skills • Proven ability to manage multiple moving pieces at a time while paying strict attention to detail • Self-starter who thrives in an entrepreneurial, fast-paced environment, with an ability to “roll with the punches”

Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program, leadership training for Titans at all levels • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents) • FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. • Parental leave and support, up to $20k in adoption reimbursement • On demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools and more.