Garage Relationship Manager - Field based

October 26

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WhoCanFixMyCar

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Automotive marketing • Automotive aftersales • Customer Service • Price aggregation • Car servicing

11 - 50

💰 Seed Round on 2020-03

Description

• It's an exciting opportunity to join FixMyCar, the UK's leading online marketplace linking garages to customers. • The successful applicant will have proven experience in client relationship management, preferably within the automotive sector and pro-active regional sales experience, working independently in the Manchester area. • Ensure alignment with Head of Garage Network on the business strategy and provide guidance/advice on key garage considerations which have/will have an impact on business targets. • Oversee all aspects of client relationships and take ownership of end to end communications to ensure timely proposals and solutions. • Understand the industry trends, review current relationships for improvement and identify new opportunities to sustain/grow the garage network. • Challenge and constructively contribute to the company's decision making process, ensuring the prioritisation of maintaining/building relationships, improving network health and maximising revenue. • Ensure compliance with local legalisation, HQ and local policies/procedures. Ensure structure is applied appropriately or provide input into new processes where required to ensure efficiency.

Requirements

• Proven experience in client relationship management, preferably within the automotive sector • Prior experience of pro-active lead generation • Ability to manage multiple clients and prioritise effectively • Excellent problem-solving skills and the ability to devise solutions • Strong interpersonal and relationship building skills with networking abilities to drive results • Willingness to partner, collaborate and influence across functional areas (E.g. Technology and Product) • Knowledge of industry trend to build strategy • Willingness to travel to client locations

Benefits

• Fully remote/flexible working • Holidays: 25 days per annum + Birthday Leave (1 day) • Private Medical Insurance (70% Company funded) • Life Assurance (4x basic salary) • Pension: 5.5% Employer contribution (5% Employee contribution) • Employee Assistance Programme • Flu vaccinations allowance • Home-based allowance • Eye test allowance • 2 volunteering days • Elective work location change (work from anywhere) • Holiday Buy-Back Scheme: Buy 5 days additional holiday (After 1 years' service)