Virtual Practice Operations Associate

February 11

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $50k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

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Willow Creek Behavioral Health

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Willow Creek Behavioral Health is an acute inpatient psychiatric hospital located in Green Bay, Wisconsin, specializing in trauma-informed care and evidence-based practices for a range of mental health conditions. Their services include inpatient care for adolescents, adults, and older adults facing acute behavioral health issues, outpatient programs, detox services, and tailored treatment for various psychiatric disorders such as anxiety, depression, bipolar disorder, and schizophrenia. The facility is dedicated to providing compassionate support, rapid stabilization, and ongoing care to individuals experiencing mental health crises.

Hospital • Behavioral Health • Partial Hospitalization Program • Acute Care Program • Inpatient Hospitalization Program

51 - 200 employees

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Description

• In the United States, one in five adults experience a mental health illness and over 12 million people have thoughts of suicide. • Mental health crises can be some of the most difficult times in a person’s life, and over 17 million people seeking behavioral health care experience a delay in accessing care. • Willow Health is on a mission to significantly improve this experience by expanding affordable access to high-quality, evidence-based intensive behavioral health care. • In order to make this mission a reality, we are building a virtual crisis care program that provides personalized, recovery-oriented care for people experiencing behavioral health crises. • Willow Health offers patients immediate access to evidence-based virtual crisis psychotherapy, medication management, certified peer coaching, care management, and around the clock crisis coverage, while working to connect patients to the most appropriate next level of care. • Our co-founding team has two decades of collective experience working in healthcare and healthcare tech, and we are backed by Andreessen Horowitz and Seae Ventures. • We’re seeking a Virtual Practice Operations Associate with strong knowledge of pre-authorization, insurance eligibility, and benefits processes, along with experience in insurance and medical claims. • This role supports clinic operations and assists leadership to drive service delivery improvements

🎯 Requirements

• At least 2 years of operations experience, preferably in a start-up environment • Comfort with or ability to quickly learn digital clinic tools (e.g., digital EMR, telehealth platform, digital intake forms, etc.) • Experience with insurance and medical claims processes. • Experience with credentialing • Experience and comfort working directly with customers / patients in a customer experience capacity • Excellent organizational skills • Ability to follow outlined operational processes related to patient onboarding (e.g., establishing patient charts, welcome patients to the clinic, completing insurance checks) • Ability to quickly understand, respond to, and address challenges as they arise throughout the day in clinic • Comfort in working with clinical teams, including LCSWs, LMHCs, Care Managers, Psychiatrists, Psych NPs, and Licensed Peers • A desire to improve mental health care delivery • An openness to and ability to respond to constructive feedback