Wisedocs
Wisedocs is an advanced artificial intelligence platform that specializes in processing medical records, particularly for insurance, legal firms, and independent medical evaluation (IME) entities. By automating the review of medical records, Wisedocs streamlines workflows, enhances accuracy, and significantly reduces the time required to process claims. The platform offers features like intelligent optical character recognition (OCR), medical chronologies, deduplication, and rich insights. Wisedocs aims to simplify and expedite the cumbersome task of managing medical documentation, enhancing efficiency and productivity across the insurance and legal industries.
Digital Health • Insurance • Medical Industry • Medical Assessments • Medical Insights
Support Specialist
March 17
Wisedocs
Wisedocs is an advanced artificial intelligence platform that specializes in processing medical records, particularly for insurance, legal firms, and independent medical evaluation (IME) entities. By automating the review of medical records, Wisedocs streamlines workflows, enhances accuracy, and significantly reduces the time required to process claims. The platform offers features like intelligent optical character recognition (OCR), medical chronologies, deduplication, and rich insights. Wisedocs aims to simplify and expedite the cumbersome task of managing medical documentation, enhancing efficiency and productivity across the insurance and legal industries.
Digital Health • Insurance • Medical Industry • Medical Assessments • Medical Insights
📋 Description
• As a Support Specialist, you will be the first line of support for customer queries. • You will troubleshoot technical issues and provide customer training. • Manage the customer-facing ticketing inbox in Jira and HubSpot. • Create engaging how-to overviews for new product features. • Escalate potential bugs or errors to the development team. • Translate new feature functions into user-friendly terminology. • Document customer interactions to contribute to our knowledge base. • Collaborate with the product team for feedback based on customer needs. • Troubleshoot issues, diagnose problems, and guide users through solutions.
🎯 Requirements
• 2+ years of experience in customer support in a software or technology company. • Experience in a customer-facing environment. • Experience in a startup environment is an asset. • Strong problem-solving and communication skills. • Patience and ability to manage stress effectively. • Ability to work independently and as part of a team. • Experience using ticketing systems such as Jira and Hubspot is nice to have. • Bachelor's degree or relevant experience is preferred.
Apply NowSimilar Jobs
March 17
Join Gainwell as a Bilingual Healthcare Customer Service Representative, providing innovative solutions in healthcare utilizing technology.
🇺🇸 United States – Remote
💵 $27k - $38.9k / year
💰 Grant on 2023-06
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
March 17
As a Customer Service Representative, support healthcare clients at Gainwell. Engage with innovative solutions for health and well-being challenges.
🇺🇸 United States – Remote
💵 $27.2k - $38.9k / year
💰 Grant on 2023-06
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
March 16
Join Qualfon as a Remote Licensed Insurance Customer Service Representative handling inbound inquiries. No sales or cold calling involved.
March 15
As a remote Customer Service Specialist at Linguava, you will manage client and interpreter scheduling requests. The role requires strong customer service and administrative skills.
March 15
Looking for a remote Customer Service Specialist in the Scheduling Department at Linguava, a language service provider.
Discover 100,000+ Remote Jobs!
Wall of Love
Frequently asked questions
We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.
Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, you’ll still have access until the end of your current billing period.
Other job boards only have jobs from companies that pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internet for jobs and doesn't accept payments from companies. This means we have thousands more jobs!
New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.
Yes! We’re always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.
Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.