October 8
πΊπΈ United States β Remote
π΅ $62.5k - $87.5k / year
β° Full Time
π’ Junior
π§ Business Analyst
π½ H1B Visa Sponsor
β’ Since 2018, Wisetack has been building transparent and intuitive consumer lending products. β’ The role involves managing the Customer Support and Loan Servicing & Collections teams. β’ You'll drive strategic initiatives and collaborate on reporting tools with data engineers. β’ Key responsibilities include monitoring agent efficiency and capacity planning. β’ The position requires developing schedules to meet service level agreements. β’ Analyzing performance metrics and driving improvements is crucial for this role. β’ The ideal candidate will assist with technical support for customer-related issues.
β’ Bachelor's degree in math, economics, statistics, engineering, computer science, or other quantitative field. β’ 2+ years of experience in workforce management within customer support or loan servicing environments. β’ Strong analytical skills with a deep understanding of performance metrics and capacity planning. β’ Proficient in using workforce management tools and capable of troubleshooting technical issues. β’ Experienced in summarizing data using Excel/Google Sheets. β’ Familiar with writing, running, and editing SQL queries. β’ Excellent communication skills with ability to thrive in a fast-paced environment. β’ Solid understanding of contact center metrics and best practices. β’ Experience collaborating with data engineers and dashboard analysts is a plus.
β’ Equity benefits are included. β’ Additional benefits details may be found on the company website.
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10,000+
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π° Venture Round on 1984-09
β° Full Time
π’ Junior
π‘ Mid-level
π§ Business Analyst
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