Senior Technical Account Manager - Majors & Enterprise

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Wiz

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

Description

•Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. •At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. •As a Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies to drive customer adoption and use of the Wiz platform. •Technical expertise and strong customer-facing skills will be essential in address both the business and technical needs of our customers. •Serving as the bridge between customers and the broader Wiz team, you'll streamline collaboration between Product Management, Sales, Engineering and Support for a cohesive customer experience. •Join Wiz as a TAM to contribute to customer success and to be a part of an innovative and collaborative company that values excellence and growth. •Provide strategic customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence. •Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction. •Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. •Identify and address technical issues to ensure high levels of customer satisfaction. •Advocate for customer needs across various departments (product management, support, ...).

Requirements

•10+ years of experience in technical customer facing roles, for example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer. •Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred. •Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them. •Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution. •Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets. •Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization. •B.S. in Computer Science, Engineering, or similar field, or equivalent experience.