Technical Account Manager - Commercial

September 11

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Wiz

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Description

• As a Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies to drive customer adoption and use of the Wiz platform. • You will provide both strategic and hands-on technical guidance to customers throughout the Wiz journey, from onboarding to operationalization. • Technical expertise and strong customer-facing skills will be essential in address both the business and technical needs of our customers. • Serving as the bridge between customers and the broader Wiz team, you'll streamline collaboration between Product Management, Sales, Engineering and Support for a cohesive customer experience. • Join Wiz as a TAM to contribute to customer success and to be a part of an innovative and collaborative company that values excellence and growth. • Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence. • Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction. • Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. • Identify and address technical issues to ensure high levels of customer satisfaction. • Advocate for customer needs across various departments (product management, support, ...). Offer insights regarding the availability of new features in Wiz. • Collaborate with the Wiz Sales and Renewal teams to secure contract renewals.

Requirements

• 3+ years of experience in technical customer facing roles, for example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer. • Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred. • Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them. • Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution. • Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets. • Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization. • B.S. in Computer Science, Engineering, or similar field, or equivalent experience.