Operations Associate

Yesterday

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WNS

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WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.

Customer Contact Center Outsourcing • Finance & Accounting Outsourcing • Legal Services Outsourcing • Procurement Outsourcing • Research & Analytics

10,000+ employees

Founded 1996

🤝 B2B

🏢 Enterprise

☁️ SaaS

📋 Description

• Role involves handling inbound calls from customers/agents to resolve queries on their accounts. • Role requires providing excellent customer service on queries related to processing insurance policy related transactions – new business, renewals, amendment, enquiries, etc. received from Customers/Agents. • Should meet/exceed business KRAs - NPS, Quality, Productivity, AHT or any other metrics specified by Business / Process. • Should be ok with working in 24* 7 environment, spilt offs and rotational shifts. • Should be willing to work from office. • Skills required: Solutions mind-set, helping nature, passion to drive excellent customer experience. • Ability to adapt self with the team in-case of adversity, business challenges/requirement. • Has the ability to demonstrate working in a positive and fulfilling work environment with minimal supervision. • High proficiency in verbal and written English (a neutral accent is preferred as customers are based in the US). • Strong ability to multi-tasking. • Efficient in internet, computer usage, typing and web-based application skills. • High attention to detail and accuracy. • Essential: Numeracy, Products & Telephone etiquette.

🎯 Requirements

• Experience of minimum 1 year of contact center experience is required. • English B2 (SVAR score of 55 - 58).