Group Manager - Operations

2 days ago

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WNS

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WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.

Customer Contact Center Outsourcing • Finance & Accounting Outsourcing • Legal Services Outsourcing • Procurement Outsourcing • Research & Analytics

10,000+ employees

Founded 1996

🤝 B2B

🏢 Enterprise

☁️ SaaS

📋 Description

• To manage a group of 120 FTEs with sound knowledge of Insurance Operations and demonstrate strong people skills and operations governance to deliver business objectives. • Lead the execution of programs and strategies by coordinating efforts through all concerned operations and support groups. • Manage all assigned accounts with a focus on achieving defined business goals and objectives through coordination and partnership with key business partners. • Drive revenue through effective management strategies. • Position the business for growth in new revenue generating capacities. • Develop, define and maintain the budget and operating plan for the different accounts assigned. • Develops, implements, and communicates long-term objectives of the organization to the units. • Sets goals with the high level management team, makes decisions and maintain result orientation. • Reviews daily performance activities to ensure that objectives are met. • Conducts performance discussions with synergy partners and managers. • Coordinates, negotiates and works with other groups within or outside of the organization to meet service level agreements, maximize the center’s ability to increase operating efficiencies and achieve organizational objectives. • Provides complete analysis and appropriate recommendations to superiors aimed at resolving issues encountered at own level. • Communicates delivery of service or product issues that affect company’s market position or reputation to other company management. • Participates in the interviewing and hiring of call center managers. • Suggests changes and/or modifications to current training programs necessary to meet customer service needs.

🎯 Requirements

• Operations Management • Control • Financial Oversight • P&L/Budget Optimization • Can initiate Cost reduction and containment. • Client Relationship Management • Process Improvements • Staff Training and Development • Ensure Employee Satisfaction and Retention • Contribute to Revenue Growth • Manage Quality Control • Strategic Business Planning • Productivity Improvement • Change Management. • Experience in the Finnancial & Acccounting area, emphasis in Insurance. • Strong leadership skills, including the ability to motivate and manage people. • Excellent written and verbal communication skills (both internally, with client stakeholders, and the supplier community) • Proficiency in using Microsoft Office tools such as Excel, Word and PowerPoint. • English C1.