Associate Consultant - Technical, Hardware Ops

March 28

🚗 Michigan – Remote

Although this job is listed in Michigan, this company may be open to hiring remote in other states.

💵 $55k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

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WorkForce Software

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WorkForce Software is a leading provider of enterprise-grade workforce management solutions, serving industries such as manufacturing, healthcare, retail, public sector, and more. The company offers comprehensive software for time and attendance, scheduling, absence management, task management, labor forecasting, and data capture, enhancing employee experience and operational efficiency. Their solutions integrate seamlessly with major HCM suite vendors, supporting global compliance and optimized scheduling. WorkForce Software is recognized for its robust capabilities that allow organizations to comply with unique pay and work rules, automate workflows, and improve employee engagement and financial visibility.

workforce management software • workforce management • time and attendance • time and attendance software • employee scheduling

501 - 1000 employees

🏢 Enterprise

☁️ SaaS

⚡ Productivity

💰 Private Equity Round on 2019-06

📋 Description

• Configure WorkForce Terminal’s software according to customer business requirements using Python, SQL, SFTP, SSH and other tools • Communicate roadblocks and seek out guidance in a timely manner • Contribute to customer self-help and technical documentation by authoring relevant knowledge base content • Read and write basic formulas and SQL queries that leverage mathematical and/or programming skills • Perform unit and system testing of configured application and ensure test cases pass as described by their requirements • Collaborate with the WFS team to ensure thorough testing of the customer’s requirements • Identify and escalate out of scope requirements to the WFS project team leadership • Understand scope and implementation approach for assigned work • Learn how to create, confirm and refine solution design documents with key stakeholders and team members • Learn how to estimate work effort and communicate with key stakeholders • Deliver tasks on time and within budget by effectively managing workload • Attend and participate in team meetings • Follow established processes and best practices to continuously improve skills • Document progress and provide regular status updates on assigned work to WFS and customer stakeholders • Partner with internal and external teams to ensure successful customer implementation • Assist customers with hardware, software, network testing along with roll out and upgrade activities • Troubleshoot issues and escalate problems to appropriate team members or teams • Maintain accurate and timely records of billable and non-billable hours • Ensure adherence to WorkForce Software's established documentation standards and methodologies • Identify opportunities to improve our product offerings based on customer feedback and collaborate with internal teams to reduce defects and improve overall product/system performance • Identify, resolve, and report solution status, recommendations, risks and issues to customer and project leadership • Contribute to customer self-help and technical documentation by authoring relevant knowledge base content • Build relationships and trust with customers through open and interactive communication • Obtain and maintain certification in WFS Products as required to perform the job duties • Proactively participate in training courses and engage in self-directed learning to acquire the skills and knowledge necessary to achieve success and contribute to the team's objectives • Learn WFS product configuration requirements (i.e., naming conventions, importing templates, database structure, customizations, proper sequencing)

🎯 Requirements

• 0-2 years of experience in a technical/helpdesk/system support customer-facing type role • Strong communication skills both written and verbal • Possesses basic problem-solving skills • Logical and technical mindset that can analyze problems and identify root causes • Exposure to any ERP software and experience with Linux, programming languages (Python, SQL/JavaScript) are added advantages • Ability to read/write simple SQL queries • Capability to exercise mature judgement • Demonstrates technical aptitude to learn quickly and adapts to new circumstances • Ability to work on a dynamic, customer-focused team and establish excellent working relationships • Entrepreneurial mindset required, as the role needs capability of rapidly shifting focus and responding to ever-changing conditions • Demonstrates a strong desire to grow both functionally and technically as a professional consultant • Experience with business applications, such as Word, Excel, etc. • Learns to use professional concepts and to apply company policies and procedures to deliver WFS solutions to customers • Learns common implementation principles and lifecycle • Must be able to join on-call rotation and cover evening/weekend work as necessary • Work flexible hours • All other duties as assigned

🏖️ Benefits

• Medical • Dental • Vision • Life Insurance • Matched Retirement Savings • Wellness Program • Short and Long Term Disability • Charitable Contribution Match • Holidays • Personal Days & Vacation • Paid Volunteer Time Off • and more