Client Onboarding and Training Specialist

4 days ago

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Description

• The Onboarding Specialist plays a key role in onboarding new clients and building community among organizations. • Facilitate onboarding sessions and training based on adult learning theory. • Serve as the initial point of contact for clients interested in CLASI+. • Collect relevant client information and guide them through the fit assessment process. • Develop training plans and materials on new systems and services, including conflict transformation. • Foster collaboration and build community between client organizations. • Ensure compliance with relevant legal and organizational requirements for onboarding and client assessment.

Requirements

• At least 7 years of experience in client onboarding, training facilitation, curriculum development, or adult education, preferably in the nonprofit or labor sector. • Strong understanding of adult learning theory and experience in designing and delivering training for diverse audiences. • Excellent communication and interpersonal skills, with the ability to manage multiple projects simultaneously and meet deadlines. • Strategic planning skills to prioritize and organize tasks. • Experienced in project management tools and processes. • Strong sense of ownership and responsibility with excellent follow-through. • Close attention to detail and high standards for quality. • Experience with labor-management partnerships, collective bargaining agreements, and conflict resolution is a plus. • High comfort and understanding of administrative tools and communication platforms, including Google Suite, Slack, Concur, Zoom, Excel, and CRMs. • Deep and demonstrated commitment to racial, gender, and economic justice.

Benefits

• Paid time off • Health insurance • Dental insurance • Vision insurance • Life insurance • Flexible spending accounts • Retirement plan options • Professional development funding • Remote work support