Client Onboarding and Training Specialist

4 days ago

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Description

β€’ The Onboarding Specialist plays a key role in onboarding new clients and building community among organizations. β€’ Facilitate onboarding sessions and training based on adult learning theory. β€’ Serve as the initial point of contact for clients interested in CLASI+. β€’ Collect relevant client information and guide them through the fit assessment process. β€’ Develop training plans and materials on new systems and services, including conflict transformation. β€’ Foster collaboration and build community between client organizations. β€’ Ensure compliance with relevant legal and organizational requirements for onboarding and client assessment.

Requirements

β€’ At least 7 years of experience in client onboarding, training facilitation, curriculum development, or adult education, preferably in the nonprofit or labor sector. β€’ Strong understanding of adult learning theory and experience in designing and delivering training for diverse audiences. β€’ Excellent communication and interpersonal skills, with the ability to manage multiple projects simultaneously and meet deadlines. β€’ Strategic planning skills to prioritize and organize tasks. β€’ Experienced in project management tools and processes. β€’ Strong sense of ownership and responsibility with excellent follow-through. β€’ Close attention to detail and high standards for quality. β€’ Experience with labor-management partnerships, collective bargaining agreements, and conflict resolution is a plus. β€’ High comfort and understanding of administrative tools and communication platforms, including Google Suite, Slack, Concur, Zoom, Excel, and CRMs. β€’ Deep and demonstrated commitment to racial, gender, and economic justice.

Benefits

β€’ Paid time off β€’ Health insurance β€’ Dental insurance β€’ Vision insurance β€’ Life insurance β€’ Flexible spending accounts β€’ Retirement plan options β€’ Professional development funding β€’ Remote work support

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