Merchant Onboarding Specialist

October 25

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Loop

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51 - 200

💰 $65M Series B on 2021-07

Description

• Our merchants are the heart and soul of our business, and the Merchant Success Team at Loop exists to optimize the value of the Loop partnership to their business. • This begins with the merchant onboarding experience and continues through ongoing support and strategic account management. • We’re growing fast, and growth means the challenges we’ll work on together will change as we lead Loop through new and different phases. • This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled these challenges throughout your career. • At Loop, we believe that flexibility and choice are what allow you to do your best work.

Requirements

• 3+ years in a fast-paced customer-facing role supporting SaaS products. • Project management experience - others consider this your superpower. • Acted as a strategic consultant to your customers by understanding their motivations and connecting them to your company’s vision. • Have concrete examples of unique customer needs that you creatively found a way to fulfill. • A problem solver that remains unshaken in a fast-paced environment. • Can share a couple examples of training programs you’ve created and delivered to help your customers use a SaaS product effectively. • A passion for teaching and helping others. • Created exceptional partnerships with your customers, and quickly became one of their favorite people to work with. • Made your role better than you found it by proactively creating and continuously improving expectations, processes and documentation. • Concrete examples of rolling up your sleeves to learn something new. • Can share a few examples of how you’ve created exceptional partnerships with peer teams you’ve collaborated with across your organization. • Were considered the go-to product expert in your role. • Communication is your jam - you should impress others with your style, thoroughness and frequency of communication through documentation, email, call, video, you name it!

Benefits

• medical, dental, and vision insurance • flexible PTO • company holidays • sick & safe leave • parental leave • 401k • monthly wellness benefit • home workstation benefit • phone/internet benefit • equity