Customer Onboarding Manager

October 19

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Muck Rack

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Public Relations • Media Relations • Journalism • Computer Software • PR Software

201 - 500

💰 $180M Series A on 2022-09

Description

• Muck Rack is the leading SaaS platform for public relations and communications professionals. • Coach and develop a team of Onboarding Strategists. • Excited about helping people grow and improving customer onboarding.

Requirements

• 4-5+ years professional experience, with 3+ years of experience in customer onboarding at a B2B SaaS company • Prior people management experience is preferred but not required • Experience coaching/mentoring and training other team members • Proficiency in Salesforce • An ability to use data to analyze results and make data-driven decisions • Skilled in coaching, influencing, and motivating employees to achieve their best while fostering high morale • Experience in effectively managing customer escalations and resolving challenging customer scenarios • Quick to adapt to new software and evolving business requirements • Excellent verbal communication and strong writing skills with an emphasis on process documentation • Capable of working independently and quickly acclimating to a fast-paced environment

Benefits

• Remote Work, Forever. • Transparent Compensation. • Health & Wellness*. • PTO and Family Benefits. • Personal & Professional Development. • Culture of Inclusion. • Customer-First.