Onboarding Manager - West Coast

5 days ago

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dbt Labs

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analytics • data engineering • data science

51 - 200

Description

• Manage dbt Labs' largest accounts to initial product adoption while ensuring an amazing start to their customer journey. • Clearly communicate with customer’s about account setup requirements and expectations, align on best practices, and motivate key stakeholders. • Collaborate with sales, professional services, support, and training to deliver a superior customer experience in a condensed period of time. • Leverage data and feedback for ongoing improvements to the onboarding process. • Document and communicate a customer’s business and operational objectives to have the dbt Labs team best support the customer through the rest of their subscription. • Cover the US West regions.

Requirements

• Are a natural cross-collaborator • Harbor an extreme attention to detail • Can own the (Zoom) room filled with customer executives in varying industries, and aren’t afraid to ask tough clarifying questions • Have the ability to manage multiple priorities • Are always thinking about how to balance scale with customer experience • Have previously worked in a customer success or customer-facing project management role • Have strong empathy, patience, and problem-solving skills. No two customers are alike!

Benefits

• Compensation: $85,000-$97,000 • Equity Stake • Unlimited vacation (and yes we use it!) • 401k w/ 3% guaranteed contribution • Excellent healthcare • Paid Parental Leave • Health & Wellness stipend • Home office stipend, learning and development stipend, office space stipend, and more!