Customer Onboarding Manager - LATAM

2 days ago

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SafetyCulture

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Powering an improvement movement.

App Development • UI/UX Design • Software Engineers • Platform Development • iOS Development

501 - 1000

Description

• SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day. • We're a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the workplace every day. • Headquartered in Sydney, SafetyCulture has six offices around the world and over 1 million users across the globe. • An opportunity has arisen for a Customer Onboarding Manager to join our Customer Success team. • You are the most important touchpoint for our newest customers who are about to start their SafetyCulture journey to drive safety, quality and operational outcomes. • You will play a critical role in ensuring the successful deployment of SafetyCulture products with our customers. • Deliver projects on time while exceeding the needs and expectations of our customers. • Support key projects as we continue to build out a world class customer onboarding process and experience globally.

Requirements

• Strong relationship and stakeholder management skills • Experience implementing software (SaaS experience desirable) • Ability to actively listen, understand customer pain points and take action • Ability to prioritise proactive outreach to customers and leverage playbooks and processes to drive success • A strong passion for teaching, coaching and delivering change through technology in a target driven environment • A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption • Persuasion and presentation skills, with the ability to communicate up and down an organisation underpinned by outstanding verbal and written communication skills • Full business proficiency in English, Spanish and Portuguese language ideally

Benefits

• Equity with high growth potential and a competitive salary • 401k • Generous Medical Insurance plans • Wellbeing initiatives such as subsidized fitness programs, EAP services • Paid Parental Leave • Access to professional and personal training and development opportunities • Hackathons, Workshops, Lunch & Learns • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies • Quarterly celebrations and team events