Customer Onboarding Manager

September 20

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Online Marketing • Predictive Analytics • Web Personalization • E-commerce • Mobile Platforms

1001 - 5000

💰 $121M Series D on 2022-02

Description

• Responsible for transitioning clients from sales to onboarding and implementation • Understand client business requirements and manage project delivery • Ensure clients can use the platform to its fullest potential • Provide technical guidance and support clients during setup

Requirements

• Minimum 5 years experience in SaaS project management and client onboarding • PM qualifications (Agile, PMP, Prince2) is a plus • Strong written and verbal communication skills; business fluency in English • Strong time and task management skills are a must • Strong at Communication with Internal & External Stakeholders • Delivering projects in a timely and qualified manner • Understanding of Google Tag Manager, Google Product Feed, and Google Analytics is an advantage • Understanding of webhooks and API • Exposure to and understanding of AI driven product recommendation tools and algorithms is an advantage • Experience with other CRM, ERP / Marketing Automation platforms as an advantage