Onboarding Manager

September 20

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Haus

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💰 $4M Venture Round on 2022-06

Description

• As an Onboarding Manager, you will be responsible for shepherding Haus customers through the onboarding process • You have strong attention to detail, are personable, and can explain technical solutions to every type of user. • You will be responsible for managing our customers’ initial set up, and training in a timely manner • Creating training videos, collateral, and playbooks to operationalize the Customer Success team at Haus. • Lead project management for customer data ingestion, partnering with Data Engineering and Data Operations • Collaborate closely with Sales and Customer Success for seamless transitions • Conduct training sessions with customers and build training videos and materials • Establish processes and playbooks to improve and help scale onboarding • Own documentation around onboarding and ensure it’s maintained • Identify automation and efficiency improvements and drive initiatives to completion

Requirements

• 4+ years of experience in Technical Program Management, Customer Success or Project Management • Detail-oriented and an ability to work under pressure and within deadlines. • Demonstrated track record in an early-stage company or highly ambiguous environment where you need to juggle multiple projects at once • Understanding of paid marketing and/or analytics is a plus • Ability to communicate with both technical and non-technical audiences • Scrappy and resourceful, and willing to fill any gaps necessary to keep our customers happy

Benefits

• Competitive salary and startup equity • Top of the line health, dental, and vision insurance • 401k plan • Provide you with the tools and resources you need to be productive (new laptop, equipment, you name it)