Senior Manager - Payment Operations

August 23

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WorkWave

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The Leader in Cloud-Based Field Service and Fleet Management Solutions for Companies With a Mobile Workforce.

1001 - 5000

Description

• Manage all of the payment operations. Track data, analyze and provide metrics about the operation. Things like: • Trading merchants • KYCs • Chargebacks • Bank Account Changes • Non-trading MIDs • Non-collectible subscriptions • Implementation of price changes • Manage and continuously improve key operational processes such as KYC, AML, Fraud prevention, Underwriting, Compliance & serve as a Compliance Officer. • Ownership of KPIs and leadership of process and technical improvements • Team Leadership • Efficiency improvement - maximizing year over year increasing positive operating leverage through automation, offshoring, outsourcing, etc. • Partner management - ensuring vendors and partners are meeting SLAs. Holding them accountable. • Business System improvement - technical acumen and ability to lead change within the CRM, ERP and other business systems that support the Fintech operation

Requirements

• Bachelor’s degree in Business, Marketing, Finance, or a related field; MBA is a plus. • Minimum of 5 years of sales experience, with at least 3 years in a leadership role within the fintech or related industry. • Proven track record of operational success • Detail oriented and persistent • Deep understanding of fintech solutions and their application within the field services industry • Strong relationships and reputation within the target industries • Prior sales management experience leading both Hunter & Farmer individual sales contributors • Strong collaboration skills and experience • Strong leadership and team management skills • Excellent communication, negotiation, and presentation skills • Ability to travel as required