Licensed Customer Service Agent

4 days ago

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Description

• As a Licensed Customer Service Representative, you will be first point of communication for insureds. • Handle questions regarding policies, payments, cancellations and other topics. • Interact with customers via phone and email. • Assist Non-Licensed team with requests from Customers and Sales agents.

Requirements

• Superior people skills and a strong empathetic nature • Ability to work with those in distress; you can de-escalate and resolve customer concerns via phone • Superb attention to detail (it seems obvious, but this one is important!) • You love learning new skills and can work with tools such as G-Suite, Slack, Zoom and Kustomer • Not afraid to tackle problems and work to solve them independently • Has a strong technical ability • You are flexible and coachable • Highly Organized and able to manage multiple tasks/follow-ups with customers • An active Property & Casualty Insurance License

Benefits

• Medical, Dental and Vision Insurance • Remote work and flexible work hours • 16 days PTO, floating holidays, and company holidays • Very generous equity options and 401K with company match • Paid Parental Leave • Continuing education and professional development • Disability and Life Insurance