Voice of the Partner Analyst

3 days ago

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Worldpay

WebsiteLinkedInAll Job Openings

Technology • Payment Systems • Alternative Payments • Risk Management • Currency Exchange

5001 - 10000

Description

• Collect and analyze customer feedback from various sources including surveys, social media, customer service interactions, and product reviews • Develop and implement effective methodologies for capturing and measuring the voice of the customer • Conduct in-depth analysis of customer data to identify trends, patterns, and areas for improvement • Create comprehensive reports and presentations to communicate findings to stakeholders across the organization • Collaborate with cross-functional teams to translate insights into actionable recommendations for product enhancements and service improvements • Monitor and report on key customer satisfaction metrics and KPIs • Stay up to date with industry best practices and emerging trends in customer experience analytics

Requirements

• Bachelor's degree in Business, Statistics, or related field • 3+ years of experience in customer insights, or related analytics role • Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, Tableau) • Experience with Customer Satisfaction tools like Medallia, Qualtrics, or similar tools • Experience with survey design and customer feedback methodologies • Excellent communication and presentation skills • Ability to translate complex data into actionable insights • Strong problem-solving skills and attention to detail • Experience with CRM systems and customer feedback tools is a plus

Benefits

• A competitive salary and benefits. • Time to support charities and give back to your community. • Parental leave policy. • Global recognition platform. • Virgin Pulse access. • Global employee assistance program.